Service Specification:

WP Server

This document details all the features, inclusions, exclusions, terms and conditions regarding our single-tenant, WP Server products, sometimes referred to as “managed server”.

Please also see our general Terms and Conditions of Service.

Specifications of retired / legacy plans are also available.

Service Features

  • Vultr High-frequency VPC cloud servers, backed by Vultr’s SLA
  • Customised WordPress hosting stack installed and managed
  • Daily backups of all MySQL databases, stored encrypted, off-server, 30 day retention
  • WP-CLI, git, composer pre-installed
  • Fail2Ban for SSH/SFTP and WordPress login brute-force protection
  • Daily malware scans from LMD scanner
  • AutoSSL certificate issuance from Let’s Encrypt
  • Each WP Server supports a predefined number of WordPress installations

Server Specifications

  • Linux Ubuntu 64-bit LTS operating system
  • Nginx with HTTP/2 & Brotli
  • Nginx + Apache configuration with Site Manager Control Panel also available
  • PHP-FPM 7.2, 7.3, 7.4 and 8
  • MySQL 8
  • Single IPv4 address

Server Management Included

  • OS and server stack software updates
  • System administration and management
  • Server uptime and performance monitoring
  • Malware scanning
  • Firewall management

Notes: Server configurations are subject to change. Please contact WP NET prior to placing your order if you have particular software requirements. By default, WP Servers are provisioned at Vultr’s Sydney data centre. Other locations available, please contact us for details.

WP Shield

By default, each site hosted on WP Server is self-managed — this suits customers who have their own development or WordPress admin resources and don’t require additional support for things like plugin and theme updates and general WordPress management.

For those that do want support for the WordPress application layer, our WP Shield support service can be added to any WP Server hosted site for $25 per month + GST.

Backups

Site Backups

Each production / “live” website installed on a WP Server is added to a daily backup schedule. Each site’s files and database are backed up and stored in remote cloud storage with AES256 encryption. Backups are stored for 30 days and then removed. These backups are not directly accessible by the customer. To request a restore, please contact WP NET Support.

Server Snapshot Backups

If snapshot backups are enabled for a server, a complete server snapshot backup is generated daily and stored off-server in a secure repository.

Snapshot backups can be restored by the customer directly from the control panel. Note that this is a complete server image restore and all content on the server will be destroyed prior to backup restoration.

If you need to restore just some data from within a snapshot backup, WP NET support can retrieve the data for you. Just open a support ticket. Managed backup restoration costs $30 per restore.

Database Backups

Additional database-only backups are created each day and stored in remote cloud storage, with 30 day retention.

Run at 2am each day, stored off-server and retained for 30 days.

Database backups are saved locally and then sent (via https) to a secure cloud storage repository with AES256 encryption. The local copies are then deleted.

Database backups are not directly accessible by the user. To request a copy or restoration of a database backup please open a support ticket.

Deleted Backups can not be restored! Once a backup has been removed from the repository it can not be recovered.

Database Management

Database management options available to the customer are phpMyAdmin (installed on request) and WP-CLI.

WP Servers do not have phpMyAdmin installed by default, but you can request it by opening a support ticket.

Remote connection to the database server is not possible. Port 3306 is blocked by the firewall and MySQL is configured to disallow remote connections.

Disk Space Usage

WP Servers have a fixed disk size, so overuse is not possible. It is recommended that WP Servers run with no less than 8-10% disk space free. Therefore, WP Server customers will be notified when disk usage goes over 90%. WP NET Support can assist with auditing your disk usage and advise you on the best solution.

If you need more disk space we can migrate you to a new server, or in some cases upgrade your server “in-place”.

WP Servers running at over 90% disk usage for a prolonged period of time may experience performance and stability issues.

Monitoring & Security

Server Uptime Monitoring

Each WP Server is remotely monitored for uptime, response time and resource usage.

We can also monitor individual domains and other HTTP services on request. Please contact WP NET support and let us know what you need.

Server Resource Monitoring

WP NET support utilises internal monitoring systems to track server resource usage such as RAM and CPU load, network usage and latency, disk usage and running processes. WP NET support will contact customers if any issues are identified, or if upgrading of server resources is required to maintain acceptable performance and stability.

Malware & Virus Scanning

All WP Servers have malware and virus scanning software installed and an automated scan of all websites is performed each night. If malware is detected, WP NET support is notified and will contact the customer to discuss the best course of action.

Malware and virus scanners we use:

  • Linux Malware Detect (LMD)
  • ClamAV

Scope of Support

Support is provided through our website’s support ticket system. You can also open a ticket by sending an email to support@wpnet.nz. Please note that to open a ticket via email, the email must come from an address that is registered with your account on My WP NET.

Server Management

WP NET manages all aspects of the underlying virtual server: the operating system and server stack software, including installation of all software updates and security patches as required.

WP NET ensures service availability and will assist with user, website and database management as required.

Additional server administration tasks outside the scope of support are billed at $80 per hour.

WordPress

WP Server is a managed server product, by default management of the WordPress layer is left to the customer. You can optionally add our WP Shield support service to any site for $25 per month + GST.

WP NET Support are available to perform out-of-scope support and development tasks, however, development fees will apply. Just open a support ticket and let us know what you need done.

WP NET will always try to help with whatever query you may have if time and resources permit. We will often provide help and support outside the stated scope of support. However, this is at our discretion and may receive a lower response priority.

Server Access

Users familiar with FTP can use SFTP (FTP over SSH) to connect to the server and manage your site’s files. Most popular FTP clients support the SFTP protocol.

Each site on a WP Server is “owned” by a unique system user, via which you can connect to the server using SSH, SCP and SFTP. SSH Key based authentication is also supported.

A web-based shell console is also available via the My WP NET customer portal.

When connecting via SSH, CLI tools are available including: git, wp-cli and composer.

As a fully-managed service, root user access to the server is not provided to the customer.

Site Manager Control Panel

Site Manager is only compatible with our Apache + Nginx configuration, available on request. For more details please contact us.

Site Manager is a customer facing control panel, integrated directly into our customer portal, My WP NET. With Site Manager you can manage websites, databases and system users on your WP Server.

With Site Manager you can:

  • Add, edit and remove system users
  • Add, edit and remove websites
  • Install WordPress
  • Manage and install Let’s Encrypt certificates
  • Add, edit and remove databases

Traffic (bandwidth) Usage

WP Servers include a predefined amount of data traffic allowance, as per the WP Server plans.

Bandwidth usage is based on the highest of either your inbound traffic or your outbound traffic. If your VPS uses 100 GB of incoming bandwidth and 200 GB outgoing bandwidth, your utilization for billing would be 200 GB.

Bandwidth Overage Charges

Bandwidth utilization in excess of instance allocation is charged at:

  • Sydney (Australia)* and Seoul (Korea) overage is priced at $0.10 per GB
  • North American and Western European locations: $0.02 per GB
  • Singapore and Tokyo (Japan) overage is priced at $0.05 per GB

By signing up for a WP Server, the customer accepts responsibility for any additional data traffic costs, as they occur.

* By default, WP Servers are provisioned in Vultr’s Sydney data centre. Other locations available.

Upgrades & Downgrades

You can upgrade your server to a higher plan at any time.

However, while an “in-place” server upgrade is possible, in most circumstances it’s better to provision a new server and migrate your website(s) data over.

WP Server disk size can not be shrunk, therefore, downgrading to a lower plan is not possible.

For more details see Upgrade or Downgrade a WP Server in our Knowledgebase.

Last updated: 19 November 2021. Subject to change. If you have any questions, please contact us.