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Frequently Asked Questions

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General

  • Where are WP NET’s servers located?

    Our primary customer web servers are located in Auckland, New Zealand.

    Available service locations are:

    We use Amazon S3 storage for backups in Singapore, Australia and the US.

    Contact us to discuss your requirements.

  • Does WP NET host email?

    No — we do not provide email hosting services. We recommend that you host your email with a specialist mail hosting provider, our recommendations are as follows:

    The above prices are all USD.

    If you have a domain registered with WP NET, we provide free email forwarders — see below.

  • I need some development work done — can WP NET help?

    While we do provide some WordPress development services to our existing customers, our focus is on hosting and technical support, so we don’t take on large-scale development projects.

    To find a freelance WordPress developer we recommend:

  • My site has been hacked! Can WP NET fix it?

    Yes — we offer hack repair / site clean services to existing customers and new customers who wish to migrate to WP NET.

    Our WordPress experts clean your site in an isolated test environment. Then, once verified, tested and optimised, we deploy your site to our servers.

    We conduct a full review and make other optimisations and suggestions as appropriate.

    Development fees do apply for hack repair work, please enquire for an estimate for your site.

  • How can I pay for WP NET’s services?

    We accept payments via Credit Card, PayPal and bank direct deposit.

    Credit card payments are processed by Stripe, a secure, PCI-compliant payment gateway. WP NET does not store your complete credit card details — all details are encrypted and securely transmitted to Stripe for processing. If you opt to save your credit card for future billing, your card details will be stored by Stripe. You can remove or update your card details at any time from our customer portal website, My WP NET.

    If you pay via PayPal, you can choose to pay from your PayPal balance, or from your credit card. We support single payments and recurring payments. Recurring payments require that you have an active PayPal account.

  • How is WP NET different from other web hosts?

    WP NET is very different to other NZ-based web hosts — we are a dedicated WordPress web host — run by developers with years of experience building, maintaining and supporting WordPress websites. Furthermore, we exclusively provide “managed” hosting services which goes far beyond your standard web hosting in terms of features, support and performance.

    Our hosting technology is built upon a state-of-the-art cloud-based platform and our servers are optimised to run WordPress and nothing else. We monitor, maintain and update your WordPress website for you, and when you contact us, you’re dealing directly with an experienced WordPress user who knows what they are talking about.

    When you consider the differences between WP NET and other NZ web hosts, we believe that we represent excellent value for money.

    Please see the Service Specification for more details.

  • My site gets a lot of traffic — can WP NET handle it?

    Our Managed WordPress Hosting is an advanced “shared hosting” platform, especially designed to run WordPress websites. Our platform scales very well and is built on the latest cloud hosting technology. We run a low number of sites per server and we over-spec CPU and RAM resources.

    While this platform is suitable for most WordPress websites, very high traffic sites may be better suited to a Managed Cloud VPS — which provides your website with dedicated resources.

    One common scenario is high-traffic WooCommerce sites — a large, busy WooCommerce store can be very demanding in terms of server resources, and so a Managed Cloud VPS is often a good choice to ensure you get consistent performance.

    WP NET can provide Managed Cloud Servers in NZ, Singapore and the US.

    If you’re not sure about what kind of hosting service you need, just get in touch and we’ll be happy to discuss your hosting requirements.

  • Why Choose WP NET for WordPress hosting?

    WP NET’s years of experience with WordPress and hosting technology uniquely positions us to provide cost-effective hosting services and support.

    WP NET is your hosting provider and remote web admin team — saving you time and simplifying your website management processes.

    Our research shows that most of our customers choose us for one of three reasons:

    1. the expertise and support we provide for WordPress
    2. reliable, high-quality, NZ-based hosting services
    3. NZ location — no time-zone or language barriers

Managed Cloud Servers

  • Can I use WP-CLI?

    Managed WordPress Hosting: No, WP-CLI is not currently available on our shared-server Managed WordPress Hosting platform. However, we are considering adding support for this in the future. If you have particular need or interest in this feature, please contact WP NET.

    Managed Cloud Servers: Yes, WP-CLI is installed by default on all Managed Cloud Servers, so you can manage your WordPress installations from the commands line!

  • Is SSH access to the server available?

    Managed WordPress Hosting: No, SSH access is not available on our shared-server Managed WordPress Hosting platform. However, we are considering adding support for this in the future. If you have particular need or interest in this feature, please contact WP NET.

    Managed Cloud Servers: Yes, SSH access is available for each system user you create on your server. WP-CLI is also available, so you can manage your WordPress installations from the commands line!

  • What is the difference between Managed WordPress Hosting and Managed Cloud Server?

    WP NET offers two different types of hosting services, specifically tailored to WordPress users:

    1. Managed WordPress hosting — High-performance shared-server hosting
      1. Cost-effective, Managed WordPress hosting
      2. Suits small-to-medium sized sites
    2. Managed Cloud Server — Dedicated, single-tenant cloud server
      1. Fast, secure, scalable, reliable
      2. Run 1 or 2 busy sites … or host dozens of sites on a single server
      3. Suits large, demanding sites, such as WooCommerce

    If your site is a pretty standard informational WordPress site, or a small-scale WooCommerce store, our Managed WordPress Hosting should suit just fine. However, if your site is a larger, busy WooCommerce store, WPMU or just a very high-traffic site, you should seriously consider Managed Cloud Hosting for the maximum benefits in terms of hosting technology, performance, security and scalability.

  • Do I get root access to the Cloud Server?

    No — as a fully managed service, root access is not provided to the customer.

    Managed Cloud Server customers use our custom control panel to create system users, databases and configure websites. You get the benefits of a dedicated Cloud Server environment, without the complexity. SFTP access is also provided.

  • Does WP NET provide staging sites?

    Each Managed WordPress hosting account comes with additional sub-domains and databases that you can easily set up as staging and test sites. We do not currently offer an integrated “one-click”  staging environment feature, but this is something we hope to offer in the future.

    Managed Cloud Servers can host as many staging sites as you like, using either sub-domains or any other URL.

  • Does WP NET support WordPress MultiUser (WPMU)?

    Managed WordPress: No — we do not currently support WPMU (MultiUser). Only single instance WordPress installations are allowed.

    Managed Cloud Server: Yes — WPMU is supported.

  • What OS do Managed Cloud Servers use?

    Managed Cloud Servers are provisioned with Ubuntu 16.04 64-bit LTS by default, but you may opt for Ubuntu 14.04 64-bit LTS if you prefer.

  • Can I use SSL encryption on my WP NET hosted site?

    Managed WordPress Hosting: Yes, SSL support is included on the Professional and higher plans, and is available as a paid option for the Starter plan (add $10/ month).

    Managed Cloud Servers: Yes, you can use automated FreeSSL from Let’s Encrypt, or you can purchase a certificate from another certificate authority, including WP NET.

    You can purchase GeoTrust SSL certificates to secure your WordPress website directly from WP NET at competitive prices.

Managed WordPress

  • Can I use WP-CLI?

    Managed WordPress Hosting: No, WP-CLI is not currently available on our shared-server Managed WordPress Hosting platform. However, we are considering adding support for this in the future. If you have particular need or interest in this feature, please contact WP NET.

    Managed Cloud Servers: Yes, WP-CLI is installed by default on all Managed Cloud Servers, so you can manage your WordPress installations from the commands line!

  • Is SSH access to the server available?

    Managed WordPress Hosting: No, SSH access is not available on our shared-server Managed WordPress Hosting platform. However, we are considering adding support for this in the future. If you have particular need or interest in this feature, please contact WP NET.

    Managed Cloud Servers: Yes, SSH access is available for each system user you create on your server. WP-CLI is also available, so you can manage your WordPress installations from the commands line!

  • What is the difference between Managed WordPress Hosting and Managed Cloud Server?

    WP NET offers two different types of hosting services, specifically tailored to WordPress users:

    1. Managed WordPress hosting — High-performance shared-server hosting
      1. Cost-effective, Managed WordPress hosting
      2. Suits small-to-medium sized sites
    2. Managed Cloud Server — Dedicated, single-tenant cloud server
      1. Fast, secure, scalable, reliable
      2. Run 1 or 2 busy sites … or host dozens of sites on a single server
      3. Suits large, demanding sites, such as WooCommerce

    If your site is a pretty standard informational WordPress site, or a small-scale WooCommerce store, our Managed WordPress Hosting should suit just fine. However, if your site is a larger, busy WooCommerce store, WPMU or just a very high-traffic site, you should seriously consider Managed Cloud Hosting for the maximum benefits in terms of hosting technology, performance, security and scalability.

  • Can I host my BuddyPress site with WP NET?

    Yes — however, we do not support WPMU (WordPress Multi-site), so you cannot use the user blog feature of BuddyPress. Also, BuddyPress can be very resource intensive and the official documentation recommends at least a VPS server. See the Buddy Press documentation for details.

    You can run BuddyPress with WPMU on a Managed Cloud Server.

  • Does WP NET support WordPress MultiUser (WPMU)?

    Managed WordPress: No — we do not currently support WPMU (MultiUser). Only single instance WordPress installations are allowed.

    Managed Cloud Server: Yes — WPMU is supported.

  • Can WP NET update pages, posts and other content for me?

    Generally speaking — no — we do not provide content management services, however if it is something quick and simple, we may be able to do it for you. Just open a support ticket and we’ll let you know if it can be covered by your Managed WordPress service, or whether there will be an additional fee.

  • Does WP NET update my plugins and themes?

    WP NET installs important security related updates for WordPress plugins (and occasionally, themes) only.

    General, day-to-day updates are the responsibility of the customer. For detailed information, please see out Managed WordPress Support Update Policies.

    If you have any queries or need assistance, customers should open a support ticket.

  • Does WP NET update my WordPress software?

    Yes — we ensure that all WordPress updates are installed.

    Minor version updates are installed automatically by WordPress, though we sometimes push out these updates earlier.

    Major WordPress version releases are tested by WP NET and then deployed to hosting customers progressively thereafter.

  • Can I host my WooCommerce website with WP NET?

    Yes, absolutely! You can install WooCommerce on any hosting plan.

    However, please note that large, high traffic WooCommerce sites can require significant amounts of server resources and can be better suited to a Managed Cloud Server. A Managed Cloud Server provides dedicated resources so that you get consistent performance.

    If you are running WooCommerce you may need to use SSL encryption, feel free to contact us to discuss your requirements. You can Purchase GeoTrust SSL Certificates directly from WP NET.

  • How do I install WordPress on my WP NET hosting account?

    On Managed WordPress hosting, you can install WordPress via the Plesk Panel Application Installer. Just login to Plesk, click the Applications tab and follow these instructions. You can also install WordPress manually.

    On Managed Cloud Servers, you can install WordPress directly from the Cloud Server Control Panel.

    If you would prefer that we install WordPress for you, just open a support ticket.

  • Is WordPress pre-installed on my hosting account?

    No — many new customers have their WordPress site already built and ready to deploy, or they are migrating from another host — in these cases having a fresh WordPress install on their new hosting account would be a nuisance, as it would need to be removed prior to deploying their site. For this reason, we do not automatically install WordPress when your hosting account is created.

    Whether you’re using Managed WordPress hosting or a Managed Cloud Server, you can easily install WordPress using the an online control panel.

Support & Development

  • What is WP NET’s hourly development rate?

    NZD$80 per hour, plus GST.

  • Does WP NET provide SEO services?

    No — we do not offer SEO or SEM services. We can install and perform basic set up of the WordPress SEO plugin for you, but beyond that we recommend you use a SEO / SEM specialist.

    We recommend the WordPress SEO by Yoast plugin.

  • Does WP NET provide a security audit / hardening service?

    Yes — existing customers can request this. Fees may apply. We will discuss your options with you, which include:

    • Audit all WordPress accounts, updating passwords
    • Install and configure a number of WordPress security plugins
    • Implement numerous other security enhancements
    • Other tasks as required

    Request this service by opening a support ticket.

  • Can WP NET optimise / speed up my WordPress site?

    Yes — existing customers can request this. Fees may apply. We will discuss your options with you, which include:

    • Install and set up page caching and object caching
    • Site asset minimisation and compression (CSS, javascript and images)
    • Set up CDN for static content
    • Set up serving images from a sub-domain
    • Database clean up and optimisation
    • Other tasks as required

    Request this service by opening a support ticket.

  • Can WP NET install and set up WordPress themes?

    Hosting customers may request that WP NET support install a theme for you, but the set up and configuration of a theme is much more time consuming and involved. This is considered as content management, and we do not offer this service.

    If you’re really stuck open a support ticket and we’ll try to help.

  • Can WP NET install and set up WordPress plugins?

    You can request that WP NET support install a WordPress plugin for you, by opening a support ticket.

    Note that some plugins are disallowed on our servers and can not be installed.

  • Can WP NET move my WordPress site?

    Yes — if you choose to host with us and you have an existing site with another host, we will migrate your site to WP NET for $99 + GST. Very large or complicated sites may cost more. Contact us for details. Existing customers can request a new migration by purchasing a migration via My WP NET.

  • I need a small change made to my site — can WP NET help?

    We try to be as helpful as we can — it really depends on what it is you need done. If it’s a relatively minor job, we may be able to do it. Existing customers should open a support ticket and then we’ll let you know if we can help. Development fees will apply.

  • Can I build my site on WP NET?

    Yes — once you have signed up with WP NET you can install a fresh copy of WordPress, add a theme  — and then go from there.

    However, what we recommend that you do is build your WordPress site locally, on your own computer, and then deploy it to our live servers, when you’re ready to go “live”.

    Building locally means that it will be much faster for you, because you’ll be working directly on the server. Secondly, if you edit files, you only have to save in your editor and your changes take effect — no messing around with FTP.

    There are many tools available to help you run a WordPress server on your local machine. For the simplest solution, we suggest you check out Instant WP.

Technical

  • Does WP NET provide staging sites?

    Each Managed WordPress hosting account comes with additional sub-domains and databases that you can easily set up as staging and test sites. We do not currently offer an integrated “one-click”  staging environment feature, but this is something we hope to offer in the future.

    Managed Cloud Servers can host as many staging sites as you like, using either sub-domains or any other URL.

  • What are “email forwarders”?

    If you register or transfer your domain to WP NET, we can provide email forwarders for email addresses under those domains.

    For example, if you registered website.nz with us, you could add an email forwarder to catch all mail addressed to hello@website.nz and forward it to youraccount@gmail.com.

    You can set up as many email fowarders as you need.

  • Can I password protect directories under my hosting account?

    Yes — On Managed WordPress hosting, the Plesk Panel provides functionality to password protect any directory within your hosting account. This includes sub-domains — so if you use a staging site you can stop access by web crawlers and other unwanted visitors.

    Managed Cloud Servers can password protect sites by using .htaccess.

  • Will Apache rewrites work on my WP NET website?

    Yes — we run Apache as our primary web server (with NGINX as a reverse proxy server for static content) so you can use .htaccess for Apache rewrites and other configurations.

  • Can I get a dedicated IP address for my hosting account?

    Dedicated IP addresses are supported on Professional and higher plans, subject to availability. Additional fees apply. Contact us for availability and pricing.

    Note that to use SSL on your website does not usually require a dedicated IP, as all modern web browsers support SSL via SNI.

    Read more about SNI.

  • Can I use SSL encryption on my WP NET hosted site?

    Managed WordPress Hosting: Yes, SSL support is included on the Professional and higher plans, and is available as a paid option for the Starter plan (add $10/ month).

    Managed Cloud Servers: Yes, you can use automated FreeSSL from Let’s Encrypt, or you can purchase a certificate from another certificate authority, including WP NET.

    You can purchase GeoTrust SSL certificates to secure your WordPress website directly from WP NET at competitive prices.

  • Can I add more disk space to my WP NET hosting account?

    Yes — you can add more disk space to any hosting plan for NZD$2.00 per month per GB, plus GST (up to 5GB per subscription).

  • What is an SSL EV Certificate?

    SSL EV is SSL Extended Validation — these are generally considered the most trusted option for SSL certificates. They are also the only certificates that trigger the “green bar” in modern web browsers.

    greenbar-anim

    Purchase a GeoTrust Extended Validtion SSL Certificate from WP NET. Other certificate types also available.

  • How do I activate my website on WP NET?

    Once your WP NET hosting account is active you will receive an email with instructions on how to do this. This email will include an IP address for the WP NET server where your hosting account is located. You will need to edit your domain’s zone file ‘A’ record to point to this IP address.

    Full instructions are available in the WP NET Knowledge Base. If you need any help with setting up or configuring your domain, just open a support ticket and we will be happy to help.

  • Do I need SSL support for my hosting plan?

    SSL support is only necessary if you are capturing confidential information on your website via a form — most commonly this would be taking credit card details to process payments. However, in some cases you may want to use SSL if you have a form that collects personal details or other sensitive information.

    Note that even if you’re running WooCommerce and taking payment for orders, you still don’t necessarily need SSL support. In most cases the payment details are entered on a third-party remote payment page, such as PayPal or Payment Express. You only require SSL support if your payment processor extension captures the credit card details directly on your website.

    Finally, if you do use SSL, you will also need to purchase an SSL certificate to validate your domain. You can purchase GeoTrust SSL Certificates from WP NET, or from another provider.

    If you have any questions regarding SSL support, please contact us.

  • Does WP NET provide DNS services?

    For domains registered with us — yes — we provide free DNS Zone management via our secure domain management portal.

    We are happy to assist new and existing hosting customers with domain and DNS configuration — just open a support ticket.

    If your domain is registered elsewhere, you will need to provide us with access to your domain registrar’s control panel, or we can just let you know what you need to do. Your registrar’s support team should also be able to help.

  • Can I register a domain with WP NET?

    Yes — WP NET provides domain registration, renewal and transfer services directly from the My WP NET customer portal. You can opt to register a new domain, or transfer an existing one when you sign up for a hosting account.

    Domain Pricing

    • .co.nz .nz .net.nz .org.nz .geek.nz .kiwi.nz — $40 / year
    • .tv — $99 / year
    • All other TLDs — $35 / year

    All domains can be registered for 1 – 5 years, with the exception of .nz which can be registered for 1 – 2 years only.

    Supported TLDs:

    • .nz .co.nz .geek.nz .kiwi.nz .net.nz .org.nz .biz .com .info .net .org .tv

    For more information and domain pricing, see our Domain Checker page.

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